Study: Experiences of healthcare in Australia’s Workers’ Compensation schemes

SourceJournal of Occupational and Environmental Medicine, January 2020

Findings: The study aimed to determine how stressful healthcare provider interactions impacted the return to work. The findings were consistent with previous studies – “stressful healthcare provider interactions have a negative association with return to work.” Understanding and respect from providers led to a more trusting relationship and faster return to work, whereas lack of understanding and poor communication were associated with negative outcomes.

Takeaway: Don’t underestimate the value of creating and maintaining strong injured worker/doctor relationships that are based on trust, compassion, and understanding. “…Experiencing stressful interactions with providers was significantly associated with 33 percent lower odds of return to work.”

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